Decision details

To agree that refunds or extensions to parking permits be approved specifically for Covid-19 related hardship where customers in need have requested support, subject to:-

·       criteria being drawn up to ensure consistent application for residential permits;

·       a blanket 3 month extension being granted for business permits; and

·       communications being produced to ensure all those eligible to apply are aware of the proposal.

The published terms and conditions for parking permits state there are no refunds in any circumstances.  However, the Council has received requests to consider refunds due to extenuating circumstances related to Covid-19.

It is proposed to consider individual requests for refunds or 3 month extensions specifically for Covid-19 related hardship for customers in need who contact Customer Services, with the condition that they provide evidence to prove that the permit is no longer required due to sale of car or residential move from a permit zone for which it applies.

This approach reduces the amount of additional work Customer Services receive, ensures they can process the additional work within current resource, and reduces the risk of a backlog. Customers receive an individual response that takes account of their individual circumstances and the evidence provided.