Decision details

HNS and Repairs Performance Reports

Decision status: Recommendations Approved



The Director of Direct Services introduced the report which provided the Committee with an overview of housing and repairs performance for a range of services within the remit of the Committee. The report covered the period up to quarter 1 (April – June) of 2023/2024. The first part of the report provides an analysis of the performance, setting this within both the national and local context in which services are delivered. A detailed appendix report was included with comparative data against other landlords and regulatory performance. The report allowed the Committee to understand and comment on the performance delivery of housing and repairs services to both tenants and citizens.



RESOLVED UNANIMOUSLY: That the Housing Policy Committee:-


1.     Notes the Performance Report update provided for up to quarter 1 of 2023/2024.

2.     Highlights any issues of concern that they may wish to discuss in future performance reports


Reasons for Decision


The Housing Policy Committee has delegated authority to monitor the performance of Housing and Repairs services to ensure that:


·       The service is delivering for tenants, and that tenant satisfaction in closely monitored.

·       Limited resources are maximised due to budgetary pressures.

·       The Council is delivering on corporate priorities.

·       Performance information is shared with external organisations such as the Regulator of Social Housing and the Housing Ombudsman for scrutiny.


Alternatives Considered and Rejected


The Housing Policy Committee has delegated responsibility for the regular monitoring of data including performance and financial information, and the performance monitoring of Housing (public sector, private sector, and related functions) services. Therefore, no alternative options to the production of this report have been considered.


Report author: Janet Sharpe

Publication date: 03/10/2023

Date of decision: 14/09/2023

Decided at meeting: 14/09/2023 - Housing Policy Committee

Accompanying Documents: