Agenda and minutes

Overview and Scrutiny Management Committee - Thursday 1 December 2016 10.00 am

Venue: To be held at the Town Hall, Pinstone Street, Sheffield, S1 2HH

Contact: Diane Owens, Policy and Improvement Officer Email: diane.owens@sheffield.gov.uk

Items
No.	Item
1.	Apologies for Absence Minutes: View the minutes text for item 1.
2.	Exclusion of Public and Press To identify items where resolutions may be moved to exclude the press and public Minutes: View the minutes text for item 2.
3.	Declarations of Interest PDF 65 KB Members to declare any interests they have in the business to be considered at the meeting Minutes: View the minutes text for item 3.
4.	Public Questions and Petitions To receive any questions or petitions from members of the public Minutes: View the minutes text for item 4.
5.	Customer Experience Strategy PDF 66 KB Report of the Director of Human Resources and Customer Services Additional documents: OSMC Cust Experience - Appendix 1 , item 5. PDF 2 MB Minutes: View the minutes text for item 5.
6.	Performance Review - Quarter 2 2016/17 PDF 65 KB Report of the Director of Policy, Performance and Communications Additional documents: Q2 OSMC Performance Overview - FINAL , item 6. PDF 151 KB Copy of Measures and Actions List - FINAL , item 6. PDF 67 KB Minutes: View the minutes text for item 6.
7.	Issues to Raise from Other Scrutiny Committees Scrutiny Committee Chairs to raise any issues relating to their respective Committees Minutes: View the minutes text for item 7.
8.	Work Programme 2016/17 PDF 80 KB Report of the Policy and Improvement Officer Minutes: View the minutes text for item 8.
9.	Date of Next Meeting The next meeting of the Committee will be held on Thursday, 23^rd February, 2017, at 10.00 am, in the Town Hall Minutes: View the minutes text for item 9.