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Decision details

New Landlord Commitments

Decision Maker: Executive Member for Housing, Roads and Waste Management

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


The Housing and Neighbourhoods Service is proposing to introduce a new set of Landlord Commitments, which describe to SCC tenants and leaseholders what standards of service they can expect from the Council as their landlord.



That the Executive Member for Housing, Roads and Waste Management approve the adoption of the Landlord Commitments proposed in the report.


Reasons for the decision:

1.    Adopting the new Landlord Commitments will be a clear statement to our customers that we are focused on delivering what matters most to them.  They will also provide us with a framework on which to base clear, transparent and user-friendly performance reports to share publicly.


2.    In addition, as described above in 2.5 – 2.7, they will significantly contribute to our compliance with many of the requirements proposed in the Social Housing White paper and also the current Regulator of Social Housing Consumer Standards.


Alternative options considered:

The current Customer Promises could have remained in place, and no changes made to how we report publicly our performance.  This would have meant staying with an out-of-date and out-of-touch set of standards which neither customers nor staff engage with.  It would also mean our performance measures and performance reports remaining largely inaccessible and irrelevant to the majority of our customers.


Publication date: 04/10/2021

Date of decision: 04/10/2021

Effective from: 09/10/2021

Accompanying Documents: