Decision details

15.1

The report submitted:

(1) provides an update on the findings of the Housing Related Support Review project;

(2) describe proposals for the redesign of the provision to better align with strategic priorities delivering better outcomes for customers;

(3) outlines the principle and components for the future operating and delivery model that will focus on the positive outcomes, providing Housing support and services that allow individuals to have the support, skills and tools to live independently within their own tenancies.

15.2

RESOLVED UNANIMOUSLY: That Strategy and Resources Policy Committee:-

(a) notes the recommendations arising from the review of housing-related support, outlined in this report; and

(b) supports the development of a Business Case and Implementation Plan, based on the information outlined in this report

15.3

Reasons for Decision

15.3.1

The proposal for the new delivery model of Housing Related Support seeks to offer an improved customer experience by promoting independence through a stronger emphasis on prevention. This will enable customers to avoid supported accommodation where possible and receive the support, skills and tools required to successfully move on to live in their own home, where supported accommodation is needed.

15.3.2

The service will be better aligned with strategic priorities that focus on achieving better outcomes through a more effective and efficient commissioning and delivery model. Through avoiding crisis there will have a wider benefit to the range of public sector resources that are deployed in the city, including Housing, Care, the NHS, Community Safety and Criminal Justice.

15.4

Alternatives Considered and Rejected

15.4.1

To remain as is, with a range of services that provide limited prevention, intervention, outreach, accommodation and support, presents a picture that is not viable going forward as current costs cannot be sustained and customers’ needs are not met.

15.4.2

Other areas we spoke to told us how they are closing large hostels and moving towards a mix of dispersed properties and small shared schemes for specific customer groups. They also told us that they are experiencing increasing levels of need and complexity amongst their customers.

15.4.3

The new delivery model of Housing Related Support will enable a tailored and personalised approach for those customers considered ‘vulnerable’. The current activity focussed on prevention will continue and develop, while the new delivery model enables customers to achieve positive and consistent experiences and outcomes to either retain or attain independent living. Without this new approach there is a risk that more resources will be needed to tackle ongoing demands and existing issues will persist.