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Decision details

Procurement of a New Cashless Parking Service for the City Council's Pay and Display Parking Provision

Decision Maker: Executive Member for Climate Change, Environment and Transport

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


The purpose of this report is to seek approval to tender a four year contract to provide a cashless payment service that will be used in all city council pay and display locations.



That the Executive Member for Climate Change, Environment and Transport approves that a competitive procurement process is tendered for a 4-year contract to supply cashless parking payment services through telephone, web, smartphone application and text platforms with appropriate break points for review. 



Reasons for the decision:

1.    A service that allows customers to pay by phone, web, smartphone application and online is clearly a popular service that is the preferred method of payment and needs to be maintained.


2.    By inviting tenders for this service we will ensure our customers are getting the latest benefits and innovation from the service, while ensuring we receive that service at the best commercial value.


Alternative options considered:

1.    We have considered whether we need to continue to offer this service, but the popularity demonstrated by the take up in non-cash payments shows its popularity with customers.


2.    We’ve considered whether cashless payments could be offered just on contactless card readers at pay and display machines alone, but the additional costs of purchase, installation and ongoing maintenance of physical machines would treble the value of the contact. The tender for service provided by phone, text, application, and web is far more cost effective.


Publication date: 22/09/2021

Date of decision: 21/09/2021

Effective from: 29/09/2021

Accompanying Documents: