Agenda item

9.1

To provide an overview of the performance of Amey, including any current challenges and improvement plans. To seek approval for improvement plan(s) and the new street scene and waste customer charter.

9.2

RESOLVED: That the Waste and Street Scene Policy Committee:-

Defer items 1 and 3 (listed below) to a meeting to be held in January 2023, to allow the Committee more time to consider the detail within the report before making a decision on those items.

1.     Note the details of the performance update.

3.     Agree the actions set out in the Report including tracking the delivery of the improvement plan against contract compliance.

RESOLVED UNANIMOUSLY: That the Waste and Street Scene Policy Committee:-

2.     Note the new street scene and waste customer charter improving information to our customers on Amey and Veolia service delivery.

4.     Receive a further update on Amey Performance in six months-time.

9.3

Reasons for Decision

9.3.1

In approving the new waste and street scene customer charter, the Committee are ensuring customers understand what to expect in terms of response by Amey to key service requests and Amey’s performance against these

9.4

Alternatives Considered and Rejected

9.4.1

There are proposed actions set out in this Report, including tracking the delivery of the improvement plan against contract compliance. To the extent that there are alternative options available, these are set out in (closed) Appendix 2.

7.1

The Head of Waste Management and Highway Maintenance introduced the report which provided the Committee with an overview of the performance of Amey, including any current challenges and improvement plans and also to seek approval for improvement plan(s) and the new street scene and waste customer charter.

7.2

Amey representatives gave a presentation which outlined Contract Scope, Lifecycle Improvement Plan, Lifecycle Improvement Plan – Default Position, Sheffield Network Comparison to National Average, Lifecycle Carriageway Examples and Lifecycle Footway Examples.

7.3

RESOLVED: That the Waste and Street Scene Policy Committee:-

Defer items 1 and 3 (listed below) to a meeting to be held in January 2023, to allow the Committee more time to consider the detail within the report before making a decision on those items.

1.     Note the details of the performance update.

3.     Agree the actions set out in the Report including tracking the delivery of the improvement plan against contract compliance.

RESOLVED UNANIMOUSLY: That the Waste and Street Scene Policy Committee:-

2.     Note the new street scene and waste customer charter improving information to our customers on Amey and Veolia service delivery.

4.     Receive a further update on Amey Performance in six months-time.

7.4

Reasons for Decision

7.4.1

In approving the new waste and street scene customer charter, the Committee are ensuring customers understand what to expect in terms of response by Amey to key service requests and Amey’s performance against these

7.5

Alternatives Considered and Rejected

7.5.1

There are proposed actions set out in this Report, including tracking the delivery of the improvement plan against contract compliance. To the extent that there are alternative options available, these are set out in (closed) Appendix 2.