Agenda item

9.1

The Housing Ombudsman and Regulator of Social Housing have both introduced new statutory reporting requirements for all social housing providers. These are:

• The Housing Ombudsman Complaints Handling Code Self-Assessment

• The Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (TSMs)

Members considered a report of the Executive Director, Neighbourhood Services providing an overview of the reporting requirements for each of these areas and outlining Sheffield City Council’s proposed response to both the Housing Ombudsman and the Regulator of Social Housing prior to the submission deadlines on 30th June 2024.

9.2

RESOLVED UNANIMOUSLY: That the Housing Policy Committee:-

·       Notes the outcomes of the complaints self-assessment against the Code in Appendix A

·       Notes the contents of the Complaints and Service Improvement report in Appendix B

·       Notes the Council’s TSM performance scores as set out in Appendix C

·       Provides any comments or feedback on the proposed submissions contained in this report

·       Approves the contents of the proposed new statutory reporting requirements, subject to the inclusion of the outstanding data on material complaints, to be provided prior to the submission deadline.

9.3

Reasons for Decision

9.3.1

The Housing Policy Committee has delegated authority to monitor housing performance including complaints to ensure the service is delivering for tenants.

9.4

Alternatives Considered and Rejected

9.4.1

Self-assessment against the Housing Ombudsman’s Code and publication of the outcomes and accompanying report, are a requirement of all social housing landlords. Reporting of TSMs is also a statutory requirement for all social housing landlords, therefore no other alternatives were considered.

11.1.1

The Housing Ombudsman and Regulator of Social Housing have both introduced new statutory reporting requirements for all social housing providers. These are:

• The Housing Ombudsman Complaints Handling Code Self-Assessment

• The Regulator of Social Housing’s (RSH) Tenant Satisfaction Measures (TSMs)

Members considered a report of the Executive Director, Neighbourhood Services providing an overview of the reporting requirements for each of these areas and outlining Sheffield City Council’s proposed response to both the Housing Ombudsman and the Regulator of Social Housing prior to the submission deadlines on 30th June 2024.

11.1.2

It was noted that there were some final figures to update in relation to material complaints due to a time lag before the final submission could be made.

11.2

RESOLVED UNANIMOUSLY: That the Housing Policy Committee:-

·       Notes the outcomes of the complaints self-assessment against the Code in Appendix A

·       Notes the contents of the Complaints and Service Improvement report in Appendix B

·       Notes the Council’s TSM performance scores as set out in Appendix C

·       Provides any comments or feedback on the proposed submissions contained in this report

·       Approves the contents of the proposed new statutory reporting requirements, subject to the inclusion of the outstanding data on material complaints, to be provided prior to the submission deadline.

11.3

Reasons for Decision

11.3.1

The Housing Policy Committee has delegated authority to monitor housing performance including complaints to ensure the service is delivering for tenants.

11.4

Alternatives Considered and Rejected

11.4.1

Self-assessment against the Housing Ombudsman’s Code and publication of the outcomes and accompanying report, are a requirement of all social housing landlords. Reporting of TSMs is also a statutory requirement for all social housing landlords, therefore no other alternatives were considered.