Agenda item

9.1

Attending for this item were Karla Henry (Service Manager, Assessment and Care Management), Robert Broadhead (Head of Adult Services, Care and Support) and Eddie Sherwood (Director of Care and Support).

9.2

Arising from the request at the meeting of the Committee on 17 October 2012 that a series of performance indictors be provided upon which the effectiveness of the Self Directed Support service can be measured, Robert Broadhead gave a presentation on performance measures for Adult Social Care. He explained why the new performance measures were required, the aims of the new measures and the proposed approach and performance measures. In particular he indicated that:

·          New performance measures were required as the assessment waiting time was no longer valid for everyone, more customer focussed measures were needed and there was also a need for an early warning system to identify any potential backlogs before they start building up.

·          The new measures would aim to ensure customers were getting the right service at the right time, that backlogs did not build up, monitor the customer’s experience and measure the appropriate customer journey for each customer.

·          The approach would involve developing customer focused measures covering how long customers have to wait and the effectiveness of services and a tool to monitor the number of customers at each stage of the customer journey, how long they have been waiting and provide an early warning system to quickly identify if any backlogs start to build up.

·          A number of supplementary measures had also been identified to ensure the processes are efficient and cost effective.

·          The new measures were being monitored to set baselines and targets for 2013/14 service business plans.

·          Some measures required development and system changes and the aim was to have these ready by April 2013.

9.3

In response to questions from members of the Committee and the LINk representative, Robert Broadhead indicated that:

·          Although the measures had an Adult Social Care focus, consideration would be given to multi-agency arrangements.

·          There were a number of key measures, such as re-ablement, that could be reported to Members on a regular basis.

·          If re-ablement was required, the person would receive the necessary support and the service would arrange with the person what form it would take. Where the person had immediate needs this would be addressed quickly.

·          The Disabled Facilities Grant funded adaptations. A person requiring adaptations may be entitled to a personal budget.

·          A bathing service was available from a range of providers.

9.4

Resolved: That the Committee:-

(a)

endorses the approach and framework now reported for measuring Adult Social Care performance and notes that it would include Learning Disability and Adult Mental Health;

(b)

requests the Head of Adult Services, Care and Support to submit a progress report on the new performance measures to this Committee in 12 months’ time.