Agenda item

(NOTE: At this point Councillor Mick Rooney left the meeting and Councillor Roger Davison took the Chair.)

7.1

The Committee considered a report of Hester Rowell, Head of Quality and Patient Experience, Yorkshire Ambulance Service, on the Yorkshire Ambulance Service Quality Accounts which set out the progress made on the 2012/13 Quality Priorities and considered what Quality Priorities should be included for 2013/14.

7.2

In attendance for this item were Hester Rowell, Head of Quality and Patient Experience, Yorkshire Ambulance Service, and David Williams, Deputy Director of Operations, Yorkshire Ambulance Service.

(NOTE: At this point Councillor Mick Rooney returned to the meeting and took the Chair.)

7.3

Members made various comments and asked a number of questions, to which responses were provided as follows:-

·               Whilst it was a challenge for ambulances to get around any City, the Yorkshire Ambulance Service obtained up to date road and traffic information from a variety of sources, including the Council.

·               A typical call procedure was described and it was emphasised that the aim was to match resources with the condition of the patient.

·               The Quality Accounts formed part of the Yorkshire Ambulance Service Annual Report, surveys undertaken were used to compile an annual report of patient experience and there were focus groups which aimed to improve the patient experience for those suffering dementia.

·               The high standard of the work of the Community First Responders was acknowledged.

7.4

RESOLVED: That the Committee:-

(a)

thanks Hester Rowell and David Williams for their contribution to the meeting;

(b)

notes the information reported and responses provided to questions and comments;

(c)

acknowledges the improvement in the quality of the presentation of the Quality Accounts and in performance; and

(d)

wishes to record its appreciation of the service provided by the Yorkshire Ambulance Service and its contribution to health services in the Sheffield area.