Decision details

13.1

The Head of Waste Management and Highways Maintenance introduced the report which provided an overview of the performance of Amey, including any current challenges and improvement plans. It also sought approval for improvement plan(s) and the new street scene and waste customer charter.

13.2

RESOLVED UNANIMOUSLY: That the Waste and Street Scene Policy Committee:-

1.     Note the details of the performance update.

2.     Note the new street scene and waste customer charter improving information to our customers on Amey and Veolia service delivery.

3.     Agree the actions set out in the Report including tracking the delivery of the improvement plan against contract compliance

4.     Receive a further update on Amey Performance in six months-time

13.3

Reasons for Decision

13.3.1

The Waste and Street Scene Policy Committee are recommended to note the details of the report and the appendices of supporting performance information as these detail the scale and scope of the contract delivery for Sheffield.

13.3.2

In approving the new waste and street scene customer charter, the Committee are ensuring customers understand what to expect in terms of response by Amey to key service requests and Amey’s performance against these.

13.3.3

The Waste and Street Scene Policy Committee are recommended to agree the actions noted in the report including the tracking the delivery of the improvement plans for surfacing, receiving a further update to committee on contract performance in six months’ time as it is believed this will ensure contract compliance is maintained.

13.4

Alternatives Considered and Rejected

13.4.1

There are proposed actions set out in this Report, including tracking the delivery of the improvement plan against contract compliance. To the extent that there are alternative options available, these are set out in (closed) Appendix 2.